Troubleshootingon a retainer.
Pre-paid block of ex-Amazon senior time for the moments things go wrong — suspensions, appeals, category migrations, tricky Seller Support cases.
Fast, senior, ex-Amazon.
For brands that don't need Full Service but want a phone number to call when Amazon breaks something. Troubleshooting Hours is a pre-paid retainer of ex-Amazon senior time — used as needed, tracked by the hour, rolled over month-to-month.
The full scope.
On-demand ex-Amazon senior time
Same team that runs Full-Service engagements — available when you need them.
Case management
Complex Seller Support cases handled end-to-end — draft the case, escalate, resolve.
Emergency response
Priority response for suspensions, buy-box loss patterns, category migrations.
1:1 with the founder.
No handoffs.
This service isn't run by a junior operator. Nathan personally leads every Troubleshooting Hours (Retainer) session.
Delivered by
Nathan Divakaran
Founder & CEO, NAYF Ads
- Ex-Amazon Consultant
- $20M+ in client sales driven
- 17,000+ subscribers on YouTube
- 40+ brands scaled on Amazon
Session rate
A direct 1:1 session with Nathan. Personalised entirely for your brand — you bring the challenge, he brings the framework.
Book a session with Nathan →Full session recording included. Written action list delivered within 24 hours.
Let's see what's possible
for your brand.
Every NAYF Ads engagement starts with an initial 15-minute conversation — 1:1 with Nathan, scoped to your category. You'll walk away with a hyper-personalised niche report on your brand, actionable from day one.
Book an initial call →Nathan Divakaran
Founder & CEO, NAYF Ads
Personally leads every engagement. 30-minute paid coaching sessions available — the first 15 minutes on us.
Related services.
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Brand name changes on Amazon involve Brand Registry updates, listing migration, storefront rebuild and Sponsored Brand rework. We coordinate all of it.